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Measuring Candidate Ability (Part 2/3)

Measuring Candidate Ability (Part 2/3)

Measuring Candidate Ability (Part 2/3)

The second article in our trilogy of blog posts exploring Ability Tests, covers our most common suite of assessments B2C (Enhanced) and looks at how you can measure candidate ability to make better hiring decisions. 

B2C (Enhanced)

Areas of Use

Our series of B2C Ability Tests has been developed to assess a range of different applications. The instruments in these assessments are relevant to a range of occupational groups and may be applied to various roles in which business administration skills are needed. 

This may include but is not limited to: 

  • Junior managers 
  • Customer service staff 
  • Call centre staff 
  • Sales people 
  • Administrators 
  • Personal assistants 
  • Secretarial assistants 

Measuring candidate ability - Ability tests explained

B2C Ability Tests are particularly suited to situations in which employees are required to perform a wide range of tasks such as, attending to a customer and conducting various administrative duties. In such situations, employees are required to demonstrate both conscientiousness and reasoning skills. 

The B2C tests have been designed to be appropriate across a broad range of difficulty levels. This means that they are suitable for the assessment of a range of individuals from those who have little or no educational qualifications to those who have achieved A-levels or post-school Diplomas/Certificates. Candidates above this educational level (e.g. graduates) are likely to require tests which are different in nature, as well as difficulty, in order to reflect the responsibilities of the jobs for which they are being considered. 

The B2C (Enhanced) series is the most popular of our ability assessments. There are 4 different assessments in this series.

 

Verbal Reasoning (Enhanced)

The Enhanced Verbal Reasoning Test is for roles where candidates have to comprehend, analyse and draw conclusions from written information. 

Candidates will have to:

  • Comprehend and make judgements about written extracts 
  • Prove their critical reasoning skills and not just simple comprehension 
  • Evaluate whether a statement is ‘true’, ‘false’ or ‘impossible to say’ based on the information provided 

 

Test time limit: 9 minutes 

Number of questions: 16  

Number of questions in the item bank: 48 

Practice questions before starting the assessment: Yes 

Also available in: Swedish, Finnish, Norwegian 


Ability tests explained - Verbal reasoning

Numerical Reasoning (Enhanced)

For roles where candidates will need to be comfortable with numbers, mathematical functions and interpreting data. 

Candidates will have to:

  • Show that they understand and are able to analyse numerical data 
  • Demonstrate their numerical comprehension, reasoning and arithmetic 

 

Test time limit: 18 minutes 

Number of questions: 16  

Number of questions in the item bank: 48 

Practice questions before starting the assessment: No 

Also available in: Swedish, Finnish, Norwegian 


Ability tests explained - Numerical reasoning

Abstract Reasoning (Enhanced)

Our Enhanced Abstract Reasoning Test is for roles where candidates need to be able to deal with complex data, identify patterns, trends and rules, and solve problems. Also known as diagrammatic reasoning or inductive reasoning. 

Candidates will have to:

  • Show their ability to work with new concepts and abstract ideas 
  • Predict what comes next in a sequence using rational strategies 

 

Test time limit: 24 minutes 

Number of questions: 16  

Number of questions in the item bank: 40 

Practice questions before starting the assessment: Yes 

Also available in: Swedish, Finnish, Norwegian 


Ability tests explained - Abstract reasoning

Checking Test (Enhanced)

The Checking Test is aimed at roles with a high need for attention to detail, spotting errors in material or inputting data. It assesses aptitude for attending to detail and spotting errors in written information both quickly and accurately. 

Candidates will have to:

  • Show that they have an eye for detail and be able to spot minor differences 
  • Corroborate information from 2 pieces of reference material to spot errors 

 

Test time limit: 10 minutes 

Number of questions: 16  

Number of questions in the item bank: 64 

Practice questions before starting the assessment: Yes 

Also available in: English only 



Ability tests explained - Checking test

Ability Tests in our B2C series are based around a common scenario to maximise their face validity and interest. 

The initial versions were developed based on job analysis, conducted in house by our team of business psychologists. Trialling began with applicants to an administrative post, who varied in educational qualifications, age and experience. Based on this trialling the items were revised for difficulty level and length of the assessment, and it also determined the incorrect answer options for the numerical ability test. 

The second phase of trialling was conducted with a large and varied sample of both applicants and job incumbents from a range of industries. These candidates varied widely in age, length of work experience, and educational qualifications. The trialling resulted in minor changes to the assessments and was the basis for reliability analysis of the items. 

The final versions were then published, but have been subject to continual development and changes based on subsequent analysis. 

Published by Ryan Inglethorpe

April 27th, 2020 | Ability Test

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