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Charityworks SJT Example Questions

OVERVIEW

The situational judgement test (SJT) comprises of a series of work-based scenarios you may come across on the Charityworks programme. For each scenario you must review a list of suggested approaches and indicate the one that you would be most likely and least likely to do if you were in that situation.

This test will give you the chance to demonstrate the style and approach you prefer to take to challenges at work. For more advice on taking SJTs go to http://www.criterion.co.uk/about-us/sjts-advice/

INSTRUCTIONS

You will be presented with 12 scenarios, each describing a situation or challenge you could encounter on the Charityworks programme. You will also see a selection of possible approaches that you could take to respond to the situation or challenge described in the scenario.

For each scenario you must:

  • Tick the approach to the scenario that you think is the most effective (i.e. what you would be most likely to do if you were in that situation)
  • Tick the approach to the scenario that you think is the least effective (i.e. what you would be least likely to do if you were in that situation)

You should base your responses purely on the information that is presented to you and not make any inferences. Please note that all the scenarios in this assessment are fictitious.

To understand the layout of the assessment, there are two example questions provided on the right hand side.

Scenario 1

You have been placed at a faith-based charity as a Volunteering Officer and you will be assisting the Head of Volunteering in designing a new strategy for volunteer management within the charity. After an initial meeting and briefing session on what the new volunteering strategy is attempting to achieve, your line manager is keen for you to go away and research and prepare your own ideas for the next steps in this broad piece of work. How are you going to approach this task?

  • Tick the approach to this scenario that you think is the most effective
  • Tick the approach to this scenario that you think is the least effective
Approach Most effective Least effective
A. You are aware of a number of other Charityworks trainees who work with volunteers so you ask them for any insights they can share to add to your own ideas. unchecked unchecked
B. On reflection of the meeting, you identify follow up questions and explain to your line manager that you wish to set up another meeting to clarify your initial understanding and how they would like you to identify next steps. unchecked checked
C. You decide to complete a review of the existing volunteering management strategy through available internal materials as well as researching how other organisations work with volunteers. checked unchecked
D. You decide to talk to relevant groups of internal stakeholders to explore and review opportunities for volunteer management based on their experience. unchecked unchecked

Answer

Approach C is the most effective while Approach B is the least effective.

Rationale

Approach C is the most effective response because you are researching both internal and external sources in order to inform your approach. Approach B is the least effective response as your manager wants to hear your own thoughts and ideas for the project before you discuss it with them again.


Scenario 2

You are placed within a medium sized environmental charity and, as part of your role, you get involved in many different tasks with various colleagues. You have been asked to collate a spreadsheet of organisations who could be potential new external partners. You have received a number of briefings from three different stakeholders who will use the information you are collating. Each of these colleagues has recommended a different style and approach to collating the data and the layout of the spreadsheet. You are getting increasingly confused about how to approach this task and understand the importance of getting it right for all stakeholders involved. What are you going to do next?

  • Tick the approach to this scenario that you think is the most effective
  • Tick the approach to this scenario that you think is the least effective
Approach Most effective Least effective
A. You arrange a meeting with the three stakeholders to discuss this conflict and work together to choose an approach which combines everyone’s thoughts and opinions. checked unchecked
B. You use your understanding of the task and the available resources to come to a reasoned decision about which approach would be the most suitable to adopt. unchecked checked
C. You send a group email to the three stakeholders outlining the different approaches which had been advised and ask them to agree on a style of formatting which would work for all of them. unchecked unchecked
D. You talk to your manager to get their feedback on your suggested solution and ask them what they would recommend. unchecked unchecked

Answer

Approach A is the most effective while Approach B is the least effective

Rationale

Approach A is the most effective response because you are focusing on maintaining positive working relationships with all the project stakeholders while working together to devise the best solution for everyone involved. Approach B is the least effective response because you risk the resulting spreadsheet not being useful to any of the stakeholders, as well as them doubting your ability to follow instructions and deliver work for them in the future.

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